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**** you must be vaccinated to apply****
**** ON-SITE position only ****
**** remote work is NOT available for this position ****
Our clients require proof of vaccination for all employees and vendors, so please do not apply if you are not vaccinated.
The IT Support Engineer will perform a variety of information systems implementation and support tasks under the direct supervision of the IT Support Manager.
The IT Support Engineer will travel to three Customer locations in the city of Irving, TX just outside Dallas.
ESSENTIAL FUNCTIONS AND RESPONSIBLITIES
The IT Support Engineer L1 is responsible for performing the following duties:
• Provides end-user support and provisioning, installation, configuration, maintenance of systems hardware and application software.
• Installs and supports PC workstation and server hardware, operating system software, business application and office productivity software.
• Troubleshoots and restores systems functionality and access to network resources.
• Assists with data backup and recovery tasks.
• Supports Customers data tracking and reporting activities.
• Works with Customers to gather and communicate systems issues.
• Provides guidance to Customers on the proper and effective use of office productivity tools, business applications and shared file and printing services.
• Interacts in a professional manner and works collaboratively with Customer staff
EDUCATION, EXPERIENCE AND QUALIFICATIONS
• Hands-on experience installing and supporting Microsoft Windows 7/10 and Windows related applications.
• ConnectWise Mange/Automate experience preferred, but not required.
• Microsoft Server installation and configuration experience preferred, but not required.
• Basic experience with Azure Active Directory setup preferred, but not required.
• DNS Server & configuration and setup preferred, but not required.
• Solid communication and interpersonal skills; ability to function in a collaborative and supportive environment; sensitivity to others; high integrity; excellent judgment; launch and perform multiple tasks; ability to independently carry out tasks to completion.
Job Type: Full-time Hourly $35/hour
Experience: 3+ years IT helpdesk support experience
Work Location: Irving, TX
(805) 419-0456
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